Many of our products are made in-house. In addition to creating personalised gifts, we work with our partners to deliver a range of high-quality gifts. Therefore, processing times may vary. Below should be used as a guideline:
Products made by us 1-3 days (subject to availability - excluding weekends)
Products made by our partners : Whilst our partners aim to ship orders within 1-3 days, during busy period, this may extend to 1-7 days (subject to availability)Delivery guidelines below:
Delivery Information - (estimated delivery is from the date of shipment)
PICK UP FROM STORE NOW RESUMED
Delivery Costs vary depending on the product(s). The delivery charge will be available to view at checkout.
Delivery guidelines below: (This may be affected by Royal Mail Strikes)
|2nd Class||95% orders arrive within 2-4 days|
|Tracked Standard Delivery||RM48hrs||95% arrived within 2-3 days|
Tracked Express Delivery
|95%of orders arrive within 1-2 days|
|Special Delivery||Next Day Tracked Service||
97% orders arrive within 1 day
this service may not be available for some of our products
|International Europe||Tracked Service||
Custom Tax may apply
|International - Rest of the World||Tracked Service||
Custom Tax may apply
|*Click & Collect||Same Day Collection Available Online and Instore|
*This service may not be available for some of our products if delivered directly from our partners.
For peace of mind, we recommend using a tracked service.
Please note: tracked is not a guaranteed delivery service. Royal Mail aim to deliver your order within the specified deadline.
Royal Mail is our main courier and we are informed by them as to any updates that may affect deliveries. With this in mind, please read the statement below regarding to ALL delivery options:
Delivery times given above are an estimated time of delivery.
70% of our products are made in-house. However we do have some fantastic partners on board to ensure that we offer a wide range of unique gifts. Some products will be sent directly to you from our partner companies. For this reason, pick up from store is not available on some products. Additional delivery charges may apply for multiple items purchased and your order may arrive in separate packages.
All gifts/products are custom-made, printed on demand. For this reason, we will only accept returns for the following reason(s)
All orders should be returned within 14 days from the date of receipt
Your Order is Returned by Courier
If your parcel is returned to us by the courier, we will contact you to confirm delivery information before resending.
We will pay for the 1st redelivery charge. Please ensure that someone is available upon delivery.
Buyers will be responsible for re-delivery costs for a 2nd re-delivery attempt.
If we do not receive confirmation from you within 14 days of notification from us that your order has been returned, 60% of your order will be refunded - excluding shipping costs (we are unable to restock/resell personalised gifts).
If you have any queries please contact us via email: email@example.com or call us on 0121 2850685.