Cancellation, Delivery & Returns Information

Cancellation
Cancellation is only available up to 24 hours after we receive your order. If you would like to cancel your order, once processing has commenced (before shipment), up to 40% charge may be deducted from the overall amount (excluding delivery charge which will be refunded in full).

 

Delivery Times

  1. Processing times: 1 to 2 days from date of order (processing times may increase if a draft is requested).
  2. All delivery times are from date of shipment
  3. Delivery Costs vary depending on the product(s). The delivery charge will be available at checkout.
  •  Standard Delivery  3-5 days
  • *1st Class Recorded Delivery  1-3 days
  • Pick up in Store  1-2 days
  • Click & Collect (order before 1pm)  1-2 days           
  • Special Delivery - Once you have placed your order, please contact us directly and we will calculate the shipping charge for you. 

*Order before 1pm for next day shipment (applicable to 1st class signed for only)

Returns

Unless an error has been made with your order we are unable to accept returns on personalised/custom-made items.

Your Order is Returned by Courier

If your parcel is returned to us by the courier, we will contact you to confirm delivery information before resending. 

We will pay for the 1st redelivery charge. If your order is returned for the 2nd time, the buyer will be responsible for redelivery charges.

If we do not receive confirmation from you, your order will be kept on file.